Quit smoking coach

Connect with a nonjudgmental smoking quit coach


Delivered via a secure mobile chat platform, quit smoking coaches connect 1:1 with participants to address the behavioral, physical, and social aspects of nicotine addiction.

Participants gain access to a nonjudgmental quit smoking coach via live chat by logging into the EX Plan from any smartphone, computer, or tablet. Participants receive proactive prompts to chat with an EX Coach throughout their quit process and can choose to engage with an EX Coach at their convenience. Participants may chat as long as they need, as many times as they want.

EX Coaches help participants:

Quit smoking, vaping, and/or chewing tobacco

Set a quit date and develop their EX Plan

Build confidence and motivation

Choose the right quit medication and dosage and coordinate delivery

Understand the connection between chronic conditions and tobacco use

Receive support for their individual needs, including pregnant smokers and dual users

Avoid relapse by managing cravings and stress without tobacco

Navigate the EX Community

EX Coaches are supervised by the Mayo Clinic Nicotine Dependence Center clinical team. They use proven techniques—such as cognitive behavioral therapy and motivational interviewing. These techniques are recommended by the U.S. Public Health Service Clinical Practice Guideline for Treating Tobacco Use and Dependence and field-tested with thousands of tobacco users at Mayo Clinic.

All our coaches are also Tobacco Treatment Specialist certified.

Plus, Spanish-speaking quit smoking coaches are available for participants who prefer to chat in Spanish.

The genuine and caring people behind our digital program can make the difference between just thinking about quitting to following through on a quit attempt, between a slip and full-blown relapse.

Human Resources Today